Senior Living Case Study

Senior Living Success Case Study

How GRO Helped a Senior Living Provider Regain Control of Occupancy—and Cut Expensive Referral Costs

The Challenge: Declining Occupancy and Costly Lead Sources

A leading Senior Living provider was struggling with falling occupancy across their portfolio and a shallow pipeline of qualified leads. In an effort to keep units filled, they leaned heavily on a costly third-party lead aggregator—A Place for Mom—which, while helpful in the short term, offered little control, low predictability, and rising costs. That’s when they turned to GRO.

Industry

Senior Living

Location

Nationwide Portfolio

Involvement

Paid Search Advertising
Geofence / Display
Social Media Advertising
SEO
senior living apartment

GRO’s Approach: Hyper-Targeted, Data-Driven Digital Marketing

GRO began with a deep dive into market research for each individual community. We analyzed local demand trends, audience demographics, and digital behavior to build a custom digital marketing strategy for every location in the portfolio.

Key elements of the strategy included:

  • Paid Search and Social campaigns built around intent-based targeting
  • Geo-targeted landing pages designed to convert high-interest visitors
  • Clear call tracking and form-fill optimization to ensure quality attribution
 

The goal: generate highly qualified leads—people who were actively looking for senior living solutions in each community’s market.

The Results: A Performance Transformation

The impact was both immediate and long-lasting. Over the course of one year, the client saw:

  • 54% increase in qualified online leads compared to the previous digital agency
  • 39% increase in move-ins directly sourced through digital advertising
  • 18% decrease in cost per online move-in
  • 68% of communities were able to cancel their contract with “A Place for Mom,” saving hundreds of thousands of dollars, with  the goal of hitting 100% cancellation over the next 12 months

Most leads were high-intent inquiries coming through phone calls and form submissions, confirming that GRO’s campaigns were resonating with decision-ready prospects.

Conclusion: From Reactive to Profitable

This Senior Living provider went from reactive occupancy-filling tactics to a scalable, proactive strategy that puts them back in control. With GRO’s expertise, they reduced costs, increased move-ins, and took a major step away from reliance on third-party lead vendors.

The digital marketing ROI – Undeniable. The growth potential – Still accelerating.

The Numbers

More Qualified Online Leads vs. Previous Agency
%
More Move-Ins From Digital Ads
0 %
Lower Cost Per Online Move-In
0 %
Canceled Contracts with "A Place for Mom"
0 %

Most Leads Were High-Intent, Via Calls and Form Submissions

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